Free Returns. Standard Shipping Orders ₹1000

Shipping Policy

Shimmer Craft Shipping Policy

At Shimmer Craft, we understand the excitement of receiving your new furniture. We are committed to providing a smooth and efficient shipping experience. Please review the following information regarding our shipping policies:

1. Shipping Zones:

  • We currently ship to addresses within [Specify Geographical Area – e.g., the contiguous United States, specific states, or local region].
  • We do not currently offer international shipping.
  • Shipping to Alaska, Hawaii, Puerto Rico, and other US territories may be subject to additional shipping fees and extended delivery times. Please contact us at [Email Address] or [Phone Number] for a custom quote.

2. Shipping Methods & Costs:

  • We offer a variety of shipping options to meet your needs and budget, including:
    • Curbside Delivery: Your furniture will be delivered to the curb or driveway at your designated address. This option does not include in-home delivery or assembly. Cost: [Specify Price or Price Range – e.g., Calculated at checkout based on item size, weight, and distance].
    • Threshold Delivery: Your furniture will be delivered to the first dry area of your home (e.g., garage, foyer, covered porch). This option does not include delivery beyond the first dry area, assembly, or removal of packaging. Cost: [Specify Price or Price Range – e.g., Calculated at checkout based on item size, weight, and distance].
    • White Glove Delivery: This premium service includes in-home delivery to your room of choice, unpacking, assembly, and removal of all packaging materials. Cost: [Specify Price or Price Range – e.g., Calculated at checkout based on item size, weight, and distance]. Availability of White Glove Delivery may be limited depending on your location. Please confirm availability at checkout.
  • Shipping costs are calculated at checkout based on the selected delivery method, item weight, dimensions, and destination.
  • Free shipping may be offered on orders over a certain amount. Check our website for current promotions.

3. Order Processing & Delivery Times:

  • Order processing typically takes [Specify Timeframe – e.g., 1-3 business days] after your order is placed.
  • Estimated delivery times vary based on your location and the selected shipping method.
    • Curbside Delivery: [Specify Timeframe – e.g., 3-7 business days] after processing.
    • Threshold Delivery: [Specify Timeframe – e.g., 5-10 business days] after processing.
    • White Glove Delivery: [Specify Timeframe – e.g., 7-14 business days] after processing.
  • Please note that delivery times are estimates and are not guaranteed. Factors beyond our control, such as weather conditions or carrier delays, may affect delivery times.
  • You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

4. Delivery Scheduling:

  • For Curbside and Threshold Delivery, the shipping carrier will contact you directly to schedule a delivery appointment.
  • For White Glove Delivery, a representative from our delivery partner will contact you to schedule a convenient delivery window.
  • Please be sure to provide a valid phone number and email address when placing your order to ensure smooth communication.

5. Receiving Your Delivery:

  • Upon delivery, carefully inspect your furniture for any visible damage before signing the delivery receipt.
  • If you notice any damage, clearly note it on the delivery receipt and take photos of the damage.
  • Contact us immediately at [Email Address] or [Phone Number] to report any damage.

6. Damages & Returns:

  • If your furniture arrives damaged, please refer to our [Link to Return Policy] for instructions on how to file a claim and arrange for a replacement or refund.

7. Undeliverable Packages:

  • If a package is undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the cost of reshipping the package.
  • If a package is refused upon delivery, the customer will be responsible for the original shipping costs and any return shipping fees.

8. Changes to Shipping Policy:

  • Shimmer Craft reserves the right to modify this shipping policy at any time without prior notice.

9. Contact Us:

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at:

  • Email: [Email Address]
  • Phone: [Phone Number]

Thank you for choosing Shimmer Craft! We appreciate your business.